Merchant Policy
HOW TO ORDER
○ Shop Online:Pearl Paradise
○ Phone: 310-474-8788 / Toll Free: 888-507-3275
○ Email:support@pearlparadise.com
SHIPPING LIMITS:
○ All standard products ship within one to two business days
○ Customized orders and products noted "made to order" may take up to five business days to ship
○ All shipments are insured by Pearl Paradise at no additional charge
○ Shipments valued over $1,000 only ship via Fedex and require a signature release, (although this may be waived per client request, or by the carrier if a safe location is found to leave the package)
○ Packages shipping to a P.O. box ship via USPS
○ All guaranteed delivery dates and times are subject to carrier limits and potential FedEx and USPS service disruptions due to weather or other factors outside our control
○ Free shipping promotions only available to U.S. addresses
CUSTOMER GUARANTEE:
We guarantee complete satisfaction on all of our products. If you are not satisfied for any reason, please return the item(s) within 90 days for a complete refund. Refunds are processed within five days and are posted back via the original method of transaction.
RETURN POLICY:
If for any reason you are not satisfied with our products, you may return them in their original condition by selecting the “Free Returns” link at the bottom of any page of the website to print a prepaid return label, enabling you to return the pearls to us free of charge. This prepaid return label only applies to orders placed within the Continental United States.
If you would like to exchange your order, simply log into your account and utilize our immediate exchange program. This allows you to exchange your pearls for another piece or another design immediately - before you mail the pearls back to us.
For all orders placed with Pearl Paradise partner Affirm Easy Financing, only full refunds are allowed.
Custom orders, pieces not in original condition, special orders or pieces that have been modified per customer request are final sale.
All returns must be received within 90-days of the order date to receive full refund or exchange.
For more information visit:
PAYMENT OPTIONS:
All prices shown are in US Dollars. We gladly accept checks, money orders, and all major credit cards (Visa, Master Card, American Express, Discover).
PEARL POINTS AND GIFT CARDS:
Pearl Paradise reserves the right to cancel orders and/or revoke gift cards if earned outside of the spirit and intent of the program. This could include but is not limited to the creation of multiple accounts to earn free Pearl Points.
TYPOGRAPHICAL ERRORS:
This web site may contain typographical errors or inaccuracies and may not be complete or current. Pearl Paradise therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.
PACKAGE INTERCEPTION POLICY:
Shipping companies charge a fee to change a shipping address if the package is already in their possession. The fee to change the shipping address is $20.
INTERNATIONAL SHIPMENTS:
All orders shipping outside of the United States might be subject to customs and duties charges. This charge is independent of Pearl Paradise and is not included in the shipping charges.
Terms and Conditions Pearl Points®
